Public concerné

Développeurs d'applications, Analystes, Analystes système, Développeurs, Responsables d'applications, Responsables des ventes

Objectifs pédagogiques

- Use Siebel Sales features, such as forecasting, global accounts, and territory management - Use Siebel Call Center features, such as CTI, Smart Scripts, and Service Analytics - Use Siebel Field Service features, such as Dispatch Board, Assets, and Warranties - Explore Siebel Workflow, Assignment Manager, and Task UI - Describe best practices for a Siebel implementation project - Navigate in the Siebel user interface - Create, delete, and modify records - List and describe common Siebel business entities

Pré-requis

Some basic experience with web browsers as an end-user